Privacy Policy

At Casino Hermes, we value your trust. Protecting your personal information is a core part of how we operate. This Privacy Policy explains what data we collect, how we use it, the legal bases for processing, and the safeguards we apply. Please read it carefully to make informed decisions about your experience with us.

Data Processing

This Privacy Policy reflects our obligations under applicable gambling, privacy, and anti-money laundering regulations. Processing personal data is necessary to provide access to our games, payment services, account security, and customer support.

Casino Hermes is operated by Dama N.V., a company registered in Curaçao, with support from its wholly owned subsidiary Friolion Limited in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

By using our website and services, you consent to this Privacy Policy. We may update this Policy from time to time; continued use of Casino Hermes after changes indicates your acceptance of the updated terms.

Collection of Information

We collect and process personal data that you provide to us or that is generated through your use of our services, including:

  • Registration & Communication Data: Name, date of birth, contact details, account credentials, and any information shared with our support team (e.g., email, live chat records).
  • Interaction Records: Logs of communications and interactions with our site, services, and support channels.
  • Transaction & Usage Data: Deposits, withdrawals, bet history, device and session information, IP address, and activity logs for security and compliance.
  • Compliance Documentation: Identity and address verification materials (e.g., ID/passport, proof of address, payment method ownership) required to meet KYC/AML obligations.

Usage of Information

We use your personal data to operate a secure, compliant, and reliable service, including:

  • Account & Service Delivery: Creating and managing accounts, processing transactions, settling bets, and providing customer support.
  • Verification & Compliance: Conducting KYC/AML checks, affordability and risk assessments, age/identity verification, and meeting legal obligations.
  • Security & Integrity: Monitoring for fraud, misuse, or prohibited behaviour; safeguarding account access; and ensuring platform integrity.
  • Legal & Regulatory Duties: Satisfying obligations under gambling, AML, tax, and data protection laws.
  • Service Improvement: Aggregated analytics, performance monitoring, and research to enhance features and user experience.
  • Marketing (with consent): Sending offers, promotions, and updates where you have explicitly opted in.

Marketing Communications

With your explicit consent, we may send promotional communications about Casino Hermes products, bonuses, and features. You can withdraw consent at any time via account settings or by contacting support. Opting out will not affect service-critical or legally required notifications.

Disclosure of Information

We do not sell or rent personal data. We may share information under strict confidentiality and data processing agreements with:

  • Group Companies: To facilitate account operations, support, risk, and compliance.
  • Trusted Partners & Processors: Payment providers, identity verification and AML/KYC services, anti-fraud tools, data hosting, analytics, and customer support platforms.
  • Regulators & Authorities: When required by law, regulation, court order, or to protect our legitimate interests (e.g., preventing crime or fraud).

All third parties are required to implement appropriate technical and organisational measures to protect your data and process it only on our instructions or as required by law.

Data Security and Retention

We apply technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. Controls may include encryption, access management, network safeguards, monitoring, and staff training.

We retain personal data only as long as necessary for the purposes set out in this Policy and to meet legal, regulatory, and reporting requirements. In line with anti-money laundering laws, key records are typically retained for a minimum of five (5) years after account closure.

Cookies and Tracking

Casino Hermes uses cookies and similar technologies to:

  • Enable core site functionality (e.g., login, session continuity).
  • Improve performance and user experience.
  • Analyse traffic and usage to enhance services.
  • Support consent-based marketing.

You can manage cookie preferences in your browser. Disabling certain cookies may impact site functionality and experience.

Your Rights and Contact Information

Subject to applicable law (including GDPR where relevant), you may have the right to:

  • Access your personal data and obtain a copy.
  • Rectify inaccurate or incomplete data.
  • Erase data in certain circumstances (“right to be forgotten”).
  • Restrict or object to processing, including for direct marketing.
  • Port data you provided, in a structured, commonly used, machine-readable format.
  • Withdraw consent where processing is based on consent.

To exercise your rights or raise concerns, please contact our Data Protection Officer (DPO) or Customer Support. You also have the right to lodge a complaint with a competent supervisory authority if you believe your data protection rights have been infringed.

Updates to This Policy

We may revise this Privacy Policy to reflect changes in law, regulation, or our practices. Material changes will be highlighted on our website. Please review this page periodically to stay informed.

If you have questions about how we handle your personal information, our team at Casino Hermes is here to help.